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Return Policy
Ordering Information
Shipping
Information
Return
Policy
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General Policy |
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If
you are not satisfied in any way with your purchase from Eternal Art
Gallery, you may exchange it or return the item within 14 days from the
date the order was shipped.
You will receive a refund of the cost of the purchased item(s) less a 5%
restocking fee.
The refund will be processed after the item to be returned has been
received and inspected. Shipping charges are not refundable. The
customer must pay return shipping charge unless it was our shipping
error. |
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Items damaged in transit |
Eternal Art Gallery insures all items shipped. If the item was damaged
in transit, please contact us so that we can provide instructions about
receiving your replacement product. |
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Damaged Returns |
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We gladly accept any returns that follow the above return guidelines.
However, art prints are very delicate, therefore you need to take
extreme measures to ensure the items are returned undamaged. If we do
receive a damaged item as a return and we are unable to re-enter the
item into our inventory, then we can offer you the option of the
following remedies:
1)
We can return the items(s) to you at no further charge.
2)
We can refund you 50% of the purchase price of the items(s).
We
do suggest insuring all return shipments to avoid any possible damaged
in transit losses |
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| Return Authorization |
You must inform our staff, via email, prior to shipping a return in
order to receive proper instructions and authorization. If possible,
simply send your return request as a reply to your shipping confirmation
email. If not possible, email to:
info@eternalartgallery.com |
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| © 2006 Eternal Art Gallery | 625 Aliso Viejo Court, Roseville, CA, 95747 |Tel: 916.543.0003 | Email: info@eternalartgallery.com |
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